Shipping policy

Shipping Policy

Processing time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Shipping destinations

We ship worldwide, including Canada, the United States, the United Kingdom, Europe, and other countries in the Northern Hemisphere.

Estimated delivery times

Canada & USA

2–4 weeks

United Kingdom

3–5 weeks

Europe

3–6 weeks

Other regions

4–8 weeks

Tracking

Once your order has shipped, you will receive an email with your tracking number. Please allow 3–5 business days for tracking information to update after you receive the notification.

Delays

Delivery times are estimates and not guaranteed. Delays can occur due to customs clearance, public holidays, or high demand periods. PawHaven is not responsible for delays caused by customs or shipping carriers.

Customs & import duties

Your order may be subject to customs fees or import duties once it reaches your country. These charges are the responsibility of the customer. PawHaven has no control over these charges and cannot predict what they may be.

Lost or missing orders

If your order has not arrived within the estimated timeframe, please contact us at info@pawhavenstore.online and we will investigate with the shipping carrier on your behalf.